Are your products covered with a warranty?
Yes. Standalone engineering excellence is backed by our comprehensive structural warranty and quality guarantee. Because each premium component—including the aluminum extrusion profile, specialized glass units (IGUs), and mechanical architectural hardware—operates under distinct service lifespans, warranty terms are specified per component class. Furthermore, our dedicated local technical team provides seamless on-site evaluation and rapid-response warranty servicing […]
What should I do if my window or door becomes damaged?
Please contact our after-sales service desk immediately upon noticing any structural or aesthetic damage. Our technical team will promptly assess the severity via your photos or technical descriptions to advise on optimal remediation paths—whether it requires precision field repairs, individual component swaps, or full unit replacements. Most minor hardware or glazing issues can be expedited […]
How do I clean and maintain aluminium windows and doors?
To maintain the pristine architectural finish of your aluminum profiles, regularly clean the frames using a soft, non-abrasive cloth dampened with a mixture of warm water and a mild, pH-neutral detergent. Strictly avoid aggressive chemical solvents or abrasive scouring pads. Additionally, keep sliding tracks, weep holes, and mechanical hardware free of debris and dirt accumulation […]